Privacy Policy

Last updated: April 2025

RealMatrix PTE LTD (“RealMatrix”, “we”, “us”) operates web applications accessible at realmatrix.ai and associated product domains. This Privacy Policy explains how we collect, use, and protect information when you use our services.

1. Information We Collect

We collect limited information to operate and improve our services:

• Usage data — pages visited, features used, and general interaction patterns, collected via Google Analytics (anonymised).
• Account data — if you create an account, we store your email address and authentication credentials (securely hashed).
• Payment data — billing is processed by Stripe. We do not store card numbers or full payment details on our servers.
• Uploaded content — files you upload for processing (e.g., invoices) are processed and deleted automatically. We do not retain uploaded documents beyond the processing window.

2. How We Use Your Information

• To provide and operate our services
• To send transactional emails (account confirmations, receipts)
• To improve product performance and fix bugs
• To comply with legal obligations

We do not sell your personal data to third parties.

3. Third-Party Services

Our services integrate with the following third-party providers:

• Google Analytics — anonymised usage analytics
• Stripe — payment processing
• Cloudflare — infrastructure and DDoS protection
• Resend — transactional email delivery

Each provider operates under its own privacy policy and data processing terms.

4. Data Retention

Account data is retained for the duration of your account. Uploaded files are deleted within 24 hours of processing. You may request deletion of your account and associated data at any time by contacting us.

5. Cookies

We use cookies for session management and analytics. Analytics cookies are loaded only in production and respect browser Do Not Track signals where applicable. You may disable cookies in your browser settings, though some features may not function correctly.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, email us at [email protected].

7. Security

We use industry-standard security measures including HTTPS, encrypted storage, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us for prompt deletion.

9. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or a prominent notice on our website. Continued use after changes constitutes acceptance.

10. Contact

RealMatrix PTE LTD, Singapore
[email protected]